We understand that before you sign up with us, you probably want to know what your limitations may be as far as requesting a cancellation or service refund should we not meet your expectations.
Cancellations:
If for any reason you decided to terminate or cancel the renewal of your service, aside from making us sad to see you go, let us know the reason, for us to see how we can fill that void, if applicable.
While we try to make our services as user friendly as possible, we rely on your feedback to make it better.
You may cancel at any time all services that apply for a cancellation or early termination requests. For Servers and Hosting plans, all cancellations will end at the end of your tenure. If you request service termination within the allowed timeframes, you may be eligible for a refund. Please contact our billing department and we'll provide you with an answer to your particular case as soon as possible.
Cancellations on domains will simply not renew at the end of the tenure. There will be no refunds past the grace period, whenever applicable.
If your reason for cancellation is because you found a better price for a service of similar technical specifications, please contact our billing department and we'll work with you to reach a pricing agreement that will be mutually benefitial. You may need to show proof to validate the discount.
Refunds Breakdown:
For the most part, we only provide refunds on New Services Only and Not on Renewals.
There are few times where we may provide a full or partial refund on some service renewals but you will need to provide us with a valid reason for the refund to be initiated (Example: If the service was working fine during the first tenure, but due to user error or third party interference you had trouble using it after the renewal; or you decided to change to a different provider right after service renewal with us; these will not be considered as valid reasons).
In the event your service is active with an existing promotion, unless otherwise specified in our terms and conditions, the service is non-refundable.
For renewals, if you renewed within 5 days, you may be able to cancel your renewal and get a partial refund on select services only. This does not apply for renewals performed after the past due date and/or if your service was previously suspended and you paid to have the service restored for data recovery.
In all cases, if your service is over 10 days overdue, you may not be eligible for a refund as your server or domain were kept on hold during this time frame.
If your service is renewed on a monthly basis, you will not be eligible for a refund after 7 days of service. Upon renewal, if the payment is automatic, you may be eligible for a partial refund during the first 8 days. Past that time-frame, your service will be considered paid for the full term.
For services renewed for 3, 6, 9 or 12 months, a partial refund may be credited back to your account only for the remainder of your service tenure on select services, if the cancellation was done within the first 5 days after the payment, if the service was not past due. This excludes renewal on corporate email and website builder plans, primarily.
For new services with tenures of 3, 6 or 9 months, you may be eligible up to 80% refund if you send the request within the first 12 days.
For services contracted or renewed for 12 months or more, we recommend you contact our billing department to find a solution for you as most cases are unique and special and need to address these accounts individually.
If you were provided with a service FREE of charge or as part of a Web Project Bundle, the service is non-refundable as it was part of a greater service. You may cancel the service, but you will not receive a refund for it. In some cases you may be provided with a partial credit for a new service signup. This partial credit applies mainly to VPS and Dedicated Web Servers. If you only payed the taxes of a free or bundled service, the tax payment will not be refunded.
Month to month service renewals are non-refundable if past the 4th day of service. You may only be provided with a credit for future service purchases or other active services renewal within the first 14 days. After 14 days, your service is non-refundable and non-creditable.
If you requested a service cancellation, your server will be automatically wiped clean at the end of your last day of service, or up to 14 days if an early termination request was issued for web hosting and servers.
If you request a service cancellation labeled as "immediate", your service will be stopped by the end of the day and depending on the date of your request you may be eligible for a partial refund or credit to your account.
Server cancellations not marked as immedate or past the 10th day of service are non-refundable and in most cases non-creditable and your service will remain active until tne last day of your service.
Most refunds will exclude transaction fees paid to our merchant service providers (to process credit cards or paypal transactions), as well as any applicable taxes.
Services that apply for partial or full refund:
- New BZVweb Site Builder (up to 14 days of initial purchase, not on renewals)
- Corporate Email (up to 5 days partial only on first contract, not on renewals)
- Shared Hosting (up to 14 days of initial purchase, sometimes on renewal up to 5 days)
- Cloud Hosting (up to 7 days on 1 month tenures, up to 30 days of initial purchase on tenures 3 months or longer. Not on renewals)
- VPS & VPS SSD Servers (up to 10 days on 1 month tenures, up to 30 days on tenures of 3 months or longer. Partial on renewals within first 4 days).
- Dedicated Servers (up to 20 days on 1 month tenure, up to 30 days on tenures 3 months or longer. Partial on renewals within first 4 days)
- Managed Dedicated Servers (partial refund within up to 20 days on 1 month tenures, up to 30 days on 3 months or longer, partial on renewals within first 4 days)
Services that do not apply for refunds:
- Corporate Email (after 5 days of initial contract. never on renewals)
- SSL Certificates (after 25 days and/or if part of a bundle or addon service)
- SiteLock (no refunds as per partner's refund policy)
- CodeGuard (after 25 days no refunds as per partner's refund policy and/or if part of a bundle or addon service)
- Google G Suite (no refunds as per partner's refund policy)
- WordPress Hosting (no refunds unless on a Cloud Hosting plan)
- Magento Hosting (no refunds unless on a Cloud Hosting plan)
- Impress.ly (no refunds - service discontinued)
- Weebly (no refunds, but a FREE plan is available to test before upgrading to a paid plan)
- Domain Names (no refunds - you own it for the year. Feel free to resell it. we will assist you with ownership transfer)
- Themes, Plugins and Logos (no refunds, only technical assistance)
- BZVLLC or Extended Services (no refunds, unless otherwise stated)
Our strict policy is focused on reducing the risk of malware-generating accounts that may be used for ghost sites or campaigns to affect other internauts or our infrastructure and reputation.
We strive to assist you as best as possible. If for some reason you wish to cancel your service with us, please let us know how may we may provide you a better service in the future. Your feedback helps us grow for you.
If you still have questions about Cancellations and Refunds, please don't hesitate to contact us.
Thank you for choosing BZVweb for your Professional Hosting and Security Needs.
